Privacy Policy

Privacy Policy – Smart Flow Bottle
Last Updated: 13 February 2026

At Smart Flow Bottle, we are committed to protecting your privacy while delivering innovative hydration solutions. Our mission is simple:

Clean Water. Anywhere.
Our self-cleaning UV-C smart bottles are designed to kill 99.9% of bacteria and help make safe hydration accessible to everyone, everywhere.

This Privacy Policy explains how SmartFlowBottle (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect
We collect personal information to provide you with seamless service, order fulfillment, and product support.

Information You Provide Directly
When you interact with our store, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment confirmation details
  • Account login credentials
  • Customer support messages
  • Product preferences and wishlist data
  • Providing certain information allows us to complete your orders and deliver customer support. Choosing not to provide this information may limit some website features.

Automatically Collected Information
When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Website interaction data
  • Pages viewed and time spent on site
  • Shopping behavior
  • We collect this information using cookies, analytics tools, and similar tracking technologies.

Information From Third Parties
We may receive information from trusted partners such as:

  • Website hosting and store platform providers including Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Marketing and analytics service providers
  • These partners only process data necessary to help us operate SmartFlowBottle efficiently.

2. How We Use Your Information
We use your information to support our goal of providing reliable, safe hydration products and excellent customer experience.

  • Order Fulfilment
  • Processing payments
  • Shipping products
  • Handling returns and exchanges
  • Providing order notifications
  • Customer Experience
  • Managing customer accounts
  • Providing support services
  • Improving website functionality
  • Responding to inquiries
  • Marketing & Communication
  • Sending product updates
  • Sharing hydration education and product benefits
  • Delivering promotional offers and campaigns
  • Customizing advertisements
  • You can unsubscribe from marketing emails at any time.

Security & Fraud Prevention
We use collected data to:

  • Detect fraudulent activity
  • Protect customer accounts
  • Maintain secure transactions
  • Protect our customers and brand integrity

3. Cookies & Tracking Technologies
Smart Flow Bottle uses cookies to:

  • Improve website performance
  • Save user preferences
  • Analyze site traffic
  • Deliver personalized content and advertisements
  • You can adjust cookie settings through your browser, but disabling cookies may affect website functionality.

4. Sharing Your Information
We never sell your personal information for profit. However, we may share your data with trusted service providers when necessary, including:

  • Payment processing partners
  • Shipping and logistics providers
  • Marketing and analytics providers
  • Customer support tools
  • Website hosting services
  • We may also share information if required by law or to protect our business and customers.

5. User Generated Content
If you leave reviews, testimonials, or public comments, this content may be visible to other users. Please avoid sharing sensitive personal information in public areas.

6. Third-Party Links
Our website may contain links to third-party platforms or social media sites. We are not responsible for the privacy practices of those platforms, and we recommend reviewing their privacy policies before sharing information.

7. Children’s Privacy
SmartFlowBottle products and services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

Parents or guardians who believe their child has submitted information may contact us for removal.

8. Data Security & Retention
We implement industry-standard security measures to protect your personal information. However, no online platform can guarantee absolute security.

We retain personal data only as long as necessary to:

  • Complete transactions
  • Provide customer service
  • Meet legal requirements
  • Resolve disputes

9. Your Privacy Rights
Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Receive a copy of your data
  • Opt-out of marketing communications
  • Restrict or object to data processing
  • You can exercise your rights by contacting us using the information below.

10. Changes to This Policy
We may update this Privacy Policy as our services grow or regulations change. Updates will always be posted on this page with the revised date.

11. Contact Smart Flow Bottle
If you have questions about this Privacy Policy or how your data is handled, please contact us:

Smart Flow Bottle Support Team
Email: support@smartflowbottle.com
Website: www.smartflowbottle.com