Return & Refund Policy – Smart Flow Bottle
Last Updated: 13 February 2026
At SmartFlowBottle, our mission is simple:
Clean Water. Anywhere.
We stand behind the quality of our self-cleaning UV-C hydration bottles and want you to shop with confidence. If you are not fully satisfied with your purchase, this policy explains how returns, refunds, and exchanges work.
1. Return Window
We offer a 30-day return policy.
You have 30 days from the date you receive your order to request a return or exchange. Unfortunately, if more than 30 days have passed since delivery, we may not be able to offer a refund or replacement.
2. Eligibility for Returns
To qualify for a return:
- The product must be unused
- The product must be in its original condition
- The product must be returned in its original packaging
- You must provide proof of purchase or order confirmation
For hygiene and safety reasons, SmartFlowBottle products must not show signs of use, water exposure, or damage caused by handling.
3. Non-Returnable Items
For safety and sanitation reasons, the following items cannot be returned:
- Used hydration bottles
- Opened or used sanitation components
- Gift cards
- Downloadable or digital products
- Final sale or clearance items
- Items damaged due to misuse, accidents, or unauthorized modifications
4. Damaged or Defective Products
If your Smart Flow Bottle arrives:
- Damaged
- Defective
- Not functioning properly
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos or videos of the issue
- A description of the problem
If approved, we will arrange a replacement or refund at no additional cost.
5. How to Request a Return
To start a return, please contact:
Include:
- Full name
- Order number
- Reason for return
- Supporting photos (if applicable)
Please do not send items back without receiving return approval first.
6. Refund Process
Once we receive and inspect your returned product:
- You will receive an email confirmation
- We will notify you whether your refund is approved
If approved:
- Refunds will be issued to your original payment method
- Processing time usually takes 5–10 business days, depending on your payment provider
7. Late or Missing Refunds
If your refund has not appeared:
- Check your bank account again
- Contact your card provider
- Contact your bank (processing delays may occur)
If you still have not received your refund, please contact us at:
8. Exchanges
We replace products only if they are:
- Defective
- Damaged during delivery
To request an exchange, contact:
Once approved, we will provide return instructions and replacement processing.
9. Sale Items
Only regular priced items are eligible for refunds.
Items purchased during promotional sales or clearance events may not qualify for refunds unless they are defective.
10. Gifts
If your SmartFlowBottle was purchased as a gift:
- If marked as a gift during purchase and shipped directly to you, you may receive store credit after the returned item is approved.
- If the item was not marked as a gift, refunds will be issued to the original purchaser.
11. Return Shipping
Customers are responsible for return shipping costs unless:
- The product is defective
- The wrong item was delivered
- The item arrived damaged
Shipping fees are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount.
For higher-value returns, we recommend using:
- Trackable shipping service
- Shipping insurance
SmartFlowBottle cannot guarantee responsibility for lost return shipments.
12. Safety & Hygiene Notice (Important)
Because SmartFlowBottle products are designed for drinking water sanitation:
Returned products must meet strict hygiene standards. Products that have been filled with liquid, used for drinking, or show sanitation contamination cannot be accepted.
13. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details. SmartFlowBottle is not responsible for lost or delayed deliveries caused by incorrect addresses submitted during checkout.
14. Need Help?
If you have questions regarding returns, refunds, or exchanges, contact: